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Our customer service is a multi-layer system
which solves most issues electronically via
online tools or email. If your issue is
escalated, our customer care professionals will
contact you via phone.
Our goal is to provide outstanding value to our
customers. In order to do that, we use efficient ONLINE methods. In sales, this is
the MOST secure way since no other person,
including our staff, sees your sensitive
information. Also, this system gives us
tremendous cost savings which we decide to
reflect directly to you, our customer. That is
why you are able to see these products at such
low prices similar to BUY.com or AMAZON.com
(except, our prices are better:).
If you are not satisfied with the
online sales and support mechanisms here, please
tell us and someone will be in touch with
you ASAP.
Please use the web form below to contact us via email.
If you don't have your order number, please indicate the name the order
was placed under. Be sure to click
'Submit'.
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Some Common Issues |
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Problem:
The installation
source for this product is not available. Verify that
the source exists and that you can access it.
Solution:
Windows installer cleanup utility:
http://support.microsoft.com/kb/290301
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| Problem:
"This installation package
could not be opened" error message when you try to run
Setup
Solution: To
resolve this problem follow the steps outlined in the
following support article:
http://support.microsoft.com/kb/828380
If you have any technical
questions, email techsupport@costcaptain.com.
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ANY QUESTIONS?
Visit the FAQ section |
