FAQ
Are these brand new items?
Yes, they will be shipped in sealed authentic boxes. They are not refurb, open box or white box items. They carry full warranty.
When will I get my items?
The 'Delivers by' timeframe is an estimate of when your items will be delivered to your shipping address. This includes warehouse processing, or 'Ships by' timeframe, plus carrier delivery times. Once your items ship from our warehouse, you will receive a Shipment Notification email with carrier and tracking information. If your order is academic priced, it will be shipped after your eligibility is verified.
What is CostCaptain's return and refunds policy?
If you're not satisfied with your purchase, you may be eligible to return the item. Customer Support section on our website provides detailed information on how to return your order.
Customer Comments
"I am a happy customer, and want to specifically commend your customer support reps for their excellent service. It was a leap of faith to try CostCaptain for the first time, but I was impressed with your professionalism and promptness."
- Angela G from SC
"I was worried about my shipment when I moved. Thank you so much for tracking down my shipment and rerouting to my new address."
- Mark J from CA
"My laptop was a little old and I wanted to make sure I got the right software for it. The installation problems seemed never ending but your tech support team solved all my problems which most resellers don't do especially after the sale. Thank you so much for helping a teacher who is way behind technology!"
- Michael W from MI
"You guys always take care of my order, shipping and any problems I may have. KUDOs to your company and your fine employees."
- Bill M from PA
"You guys always returned my emails in a timely fashion. Your team's personality and professionalism have gained CostCaptain a long-term client. "
- Bruce C from CA
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