CostCaptain.com Help Page

		Search for Software

BROWSE STORES

Need more than 5 copies? Volume Licensing may save you even more!

Click here to find out how

Express Helpdesk
Current turnaround time is less than 1 business day.

Order Status | Order Cancellations | Return Requests | General Inquiries

Please use the web form below to contact us via email. Most support requests are handled within 1 business day. If your request is escalated, a support technician will contact you via telephone.

If you don't have your order number, please indicate the name the order was placed under. Be sure to click 'Submit'.

General Inquiries

Name (First and Last):
eMail Address:
Order Number - Important:
Telephone Number:
Subject:
Please type in your question:

UPDATE: Please note that download sellers other than Microsoft's own website (www.microsoft.com) are 100% piracy and may contain dangerous malware. Avoid any download sellers. Your order from us will be shipped in its sealed package and is 100% authentic.

Some Common Issues

Problem: The installation source for this product is not available. Verify that the source exists and that you can access it.

Solution: Windows installer cleanup utility: http://support.microsoft.com/kb/290301

The new 2007 boxes are not easy to open. Click here for step by step directions.

Problem: "This installation package could not be opened" error message when you try to run Setup

Solution: To resolve this problem follow the steps outlined in the following support article: http://support.microsoft.com/kb/828380

If you have any technical questions, email techsupport@costcaptain.com.

ANY QUESTIONS? Visit the FAQ section

© 2010 CostCaptain.com, Inc. All rights reserved. Microsoft, Office 2007, Publisher 2007, Visio, Expression Studio, Mappoint, Project 2007, Windows and Vista are either registered trademarks or trademarks of Microsoft Corporation in the United States and/or other countries.
Contact Us | Conditions of Use | Privacy Statement | Safe Shopping Guarantee