|
Orders |
|
I placed an order, did
you receive it?
Costcaptain.com has a system in place to
notify our customers that we have received your order. This notification
is sent to you via email shortly after you have completed your purchase.
If you do not receive this email within 24 hours of your
order, please contact us so we can confirm your order. You can also
check the status of your order online by
clicking here. |
How do I cancel my
order?
If your order has not
yet been shipped, you may contact Customer Service to
cancel the order.
Click Here. |
How do I track my
order?
Easy. Simply
click here. If you need further assistance,
email us. |
How do I return my
product?
You need a Return Authorization Number (RMA)
to return your product. Click here to obtain an
RMA. |
Do you offer a faster
shipping method?
Yes,
we do. Shipping options are presented at the time of checkout. |
|
Shopping
& Payment |
|
Is
your software authentic?
All our software is 100%
authentic. Some products are priced much lower at Academic Pricing
Levels. These products require eligibility. Volume Licensing programs
provide much lower prices. |
Can I download
the software once I place the order?
No, and you
must avoid purchasing download copies of Microsoft software. Download
versions are illegal. Microsoft software must be shipped to you. |
How
much is shipping?
Currently our standard
shipping cost is $8.99 to most destinations in North America. There are
other shipping options available. |
Is
it faster to order by telephone?
No, our system is
designed to process online orders first, they will take precedence in
shipping. You can also enter information faster online than we can take
it over the phone. |
Is
your software used?
No, all the software we
sell is brand new. |
What
are my payment choices?
We accept Visa,
Mastercard, Discover, and American Express. We also accept Paypal and
check or money order sent by postal mail. |
|
Privacy & Security |
|
How do I know my
transaction is secure?
We use the latest
128-bit encryption technology in all areas of the site that require you
to provide your personal or account information. This is done to protect
you from unauthorized use of the information you are sending to our
server. |
What will my
information be used for?
Personal information
given to us through for ordering on Costcaptain.com is not shared with
any other entity without your permission. It is only used for processing
your order. |
|
General Information |
|
How does
Costcaptain.com offer such great prices?
At Costcaptain.com we
take advantage of the online processing efficiencies and lower overheads
and reflect these as savings to our customers.
|
Does Costcaptain.com
allow COD shipments?
No, currently
Costcaptain.com will not allow COD shipments. We do accept Purchase
Orders from Government entities. For purchase orders or volume
licensing, email
volume@costcaptain.com |
Does Costcaptain.com
provide technical support?
Because of our pricing
levels and the highly competitive nature of the software business we are
not able to provide technical support, however we will do our best to
point our customers in the right direction if they encounter any
problems. |
Does Costcaptain.com
ship outside of the United States?
We do not ship to international addresses
at this time. |
What if I have a
question that isn't listed here?
Click here |
