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Need more than 5 copies? Volume Licensing may save you even more!

CostCaptain.com is an authorized reseller that has permission to sell academic discounted products.

Generally, you may be eligible (please refer to link below for specific eligibility guidelines) to purchase these products if you are in one of the categories below and are located or reside in the United States --

Accredited Educational Institutions
Administrative Offices & Boards of Education
Faculty and Staff of eligible educational institutions
Enrolled Students of eligible educational institutions
Public Libraries
Public Museums
Home-School Programs

IS ACADEMIC SOFTWARE A LESSER VERSION?

No, the software is the full-blown version. The packaging indicates academic pricing and you will be required to prove eligibility before the software can be shipped.

Academic Pricing is a special pricing program offered by certain software makers such as Microsoft that is much lower than standard pricing. This program requires eligibility and is geared towards academic institutions. The academic edition products that are displayed are only available to Qualified Educational Users, as that term is defined on Microsoft’s Education Web site at http://www.microsoft.com/education/eligible.mspx

ANY QUESTIONS?

Click here to go to the help section

Frequently Asked Questions

1. I placed an order, did you receive it?

Costcaptain.com has a system in place to notify our customers that we have received your order. This notification is sent to you via email shortly after you have completed your purchase. If you do not receive this email within 24 hours of your order, please contact us so we can confirm your order. You can check the status of your order online by clicking here.

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2. How do I cancel my order?

If your order has not yet been shipped, you may contact Customer Service to cancel the order. Click Here.

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3. How do I track my order?

You can check the status of your order online by clicking here.

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4. How do I return my product?

You need a Return Authorization Number (RMA) to return your product. Click here to obtain an RMA.

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5. Do you offer faster shipping methods?

Yes, we do. Shipping options such as overnight are presented at the time of checkout.

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6. Is your software authentic?

All our software is 100% authentic. Some products are priced much lower at Academic Pricing Levels. These products require eligibility. Volume Licensing programs provide much lower prices.

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7. Can I download the software once I place the order?

No, and you must avoid purchasing download copies of Microsoft software. Download versions are illegal. Microsoft software must be shipped to you.

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8. How much is shipping?

Currently our standard shipping cost varies from free to $6.99 to most destinations in North America. There are other shipping options available.

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9. Is it faster to order by telephone?

No, our system is designed to process online orders first, they will take precedence in shipping. You can also enter information faster online than we can take it over the phone.

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10. Is your software used?

No, all the software we sell is brand new.

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11. What are my payment choices?

We accept Visa, Mastercard, Discover, and American Express. We accept Purchase Orders from education institutions.

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12. How do I know my transaction is secure?

We use the latest 128-bit encryption technology in all areas of the site that require you to provide your personal or account information. This is done to protect you from unauthorized use of the information you are sending to our server.

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13. What will my information be used for?

Personal information given to us through for ordering on Costcaptain.com is not shared with any other entity without your permission. It is only used for processing your order.

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14. How does Costcaptain.com offer such great prices?

At Costcaptain.com we take advantage of the online processing efficiencies and lower overheads and reflect these as savings to our customers.

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15. Does Costcaptain.com allow COD shipments or Purchase orders?

No, currently Costcaptain.com will not allow COD shipments. We do accept Purchase Orders from Government entities. For purchase orders or volume licensing, email volume@costcaptain.com

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16. Does Costcaptain.com provide technical support?

Because of our pricing levels and the highly competitive nature of the software business we are not able to provide technical support, however we will do our best to point our customers in the right direction if they encounter any problems.

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17. Does Costcaptain.com ship outside of the United States?

We do not ship to international addresses at this time.

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18. What if I have a question that isn't listed here?

We're here to help. Click here

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You work hard, and deserve software that won't let you down. Why risk using technology that may turn out to be unsupported, unreliable, or even illegal? With genuine software, you can be confident that you're receiving the most cost-effective, fully supported, and reliable software available—that will work just as hard as you do.

Software piracy threatens to rob our cultural pioneers of their incentive to keep bringing us the best in everything they do.

CostCaptain.com is committed to providing authentic software and preventing piracy from hurting legitimate software users. By staying informed, you can ensure you're being part of the solution.