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Frequently Asked Questions |
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1.
I placed an order, did you receive it?
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Costcaptain.com has a system in place to notify our customers that we have
received your order. This notification is sent to you via email shortly after
you have completed your purchase. If you do not receive this email within 24
hours of your order, please contact us so we can confirm your order.
You can check the status of your order online by
clicking here.
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2.
How do I cancel my order?
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If your order has not yet been shipped, you may contact Customer Service to
cancel the order.
Click Here.
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3.
How do I track my order?
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4.
How do I return my product?
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You need a Return Authorization Number (RMA) to return your
product. Click here to obtain an RMA.
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5.
Do you offer faster shipping methods?
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Yes, we do. Shipping options such as overnight are presented at the time of checkout.
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6.
Is your software authentic?
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All our software is 100% authentic. Some products are priced much lower at Academic Pricing Levels. These products require eligibility. Volume Licensing programs provide much lower prices.
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7.
Can I download the software once I place the order?
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No, and you must avoid purchasing download copies of Microsoft software. Download versions are illegal. Microsoft software must be shipped to you.
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Currently our standard shipping cost varies from free to $6.99 to most destinations in North America. There are other shipping options available.
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9.
Is it faster to order by telephone?
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No, our system is designed to process online orders first, they will take precedence in shipping. You can also enter information faster online than we can take it over the phone.
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10.
Is your software used?
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No, all the software we sell is brand new.
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11.
What are my payment choices?
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We accept Visa, Mastercard, Discover, and American Express. We also accept Paypal and check or money order sent by postal mail.
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12.
How do I know my transaction is secure?
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We use the latest 128-bit encryption technology in all areas of the site that require you to provide your personal or account information. This is done to protect you from unauthorized use of the information you are sending to our server.
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13.
What will my information be used for?
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Personal information given to us through for ordering on Costcaptain.com is not shared with any other entity without your permission. It is only used for processing your order.
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14.
How does Costcaptain.com offer such great prices?
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At Costcaptain.com we take advantage of the online processing efficiencies and lower overheads and reflect these as savings to our customers.
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15.
Does Costcaptain.com allow COD shipments or Purchase orders?
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No, currently Costcaptain.com will not allow COD shipments. We do accept Purchase Orders from Government entities. For purchase orders or volume licensing, email volume@costcaptain.com
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16.
Does Costcaptain.com provide technical support?
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Because of our pricing levels and the highly competitive nature of the software business we are not able to provide technical support, however we will do our best to point our customers in the right direction if they encounter any problems.
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17.
Does Costcaptain.com ship outside of the United States?
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We do not ship to international addresses at this time.
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18.
What if I have a question that isn't listed here?
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Academic Pricing - What is it? |
Academic Pricing is a
special pricing program offered by certain software makers such as
Microsoft that is much lower than standard pricing. This program
requires eligibility and is geared towards academic institutions.
CostCaptain.com is an
authorized reseller that has permission to sell academic
discounted products.
Generally, you may be eligible (please refer to link below for
specific eligibility guidelines) to purchase these products if you
are in one of the categories below and are located or reside in the
United States
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Accredited Educational Institutions
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Administrative Offices & Boards of
Education
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Faculty and Staff of eligible
educational institutions
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Enrolled Students of eligible
educational institutions
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Public Libraries
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Public Museums
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Home-School Programs
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IS ACADEMIC SOFTWARE A LESSER VERSION? |
No, the software is the
full-blown version. The packaging indicates academic pricing and you
will be required to prove eligibility before the software can be
shipped.
Academic Pricing is a
special pricing program offered by certain software makers such as
Microsoft that is much lower than standard pricing. This program
requires eligibility and is geared towards academic institutions. The
academic edition products that are displayed are only available to
Qualified Educational Users, as that term is defined on Microsoft’s
Education Web site at
http://www.microsoft.com/education/eligible.mspx
ANY QUESTIONS?
Click here to go to the help section
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